FAQ

frequently asked questions

Learn more about Kitoki Inn. If you have any other questions that aren’t answered here, please contact us.

Do you take one-night bookings?
Kitoki Inn has a two-night minimum policy. We are now fully booked until April 14, 2022. Next year’s warm season, April 15 – October 15, 2022, will be available to accept bookings on July 15, 2021 at 8am.

What time is check-in and check-out?
You may check-in anytime after 3:00PM on your arrival day. Check-out is 11:00AM.

How does check-in work?
We’re pleased to offer guests a contactless check-in procedure. All pertinent information to facilitate your check-in will be emailed to you prior to your arrival.

Am I allowed to bring my kids?
Kitoki Inn is geared towards offering a quiet, relaxing getaway. Any guests staying at the inn must be 12 years of age or older.

Can I bring a pet?
The inn has a no-pet policy. Sorry. If you do need to bring your dog to Bowen, boarding is available at the Bowen Island Dog Ranch.

Is there parking on-site?
There is one parking spot for each cabin. Trucks and additional cars can be parked in the overflow parking area by the main gate.

Is there somewhere on Bowen to charge my electric vehicle?
We have one electric charging station at Kitoki.

Can I book all three cabins for an event?
We are happy to accommodate groups at Kitoki. Group reservations can be made through our booking page by selecting dates for which all three cabins are available. Please contact us if you require any assistance with finding availability.

How do I give a stay at Kitoki as a gift?
You can purchase a Kitoki gift certificate in the denomination of your choice. Please contact us to make arrangements.

Can I smoke in my cabin?
All cabins are non-smoking. A $250 smoking fee will be charged to your account if you light up or vape inside the cabins or bathhouse.

Why is there no television in the cabin?
We encourage guests to unplug from distractions and devices while at Kitoki, so we’ve opted not to install televisions. However, each cabin has free WiFi and high-quality speakers to use at your discretion, as well as an entertainment library, where you can borrow books, games, and puzzles to enjoy during your stay.

How do I use the bathhouse?
Each cabin can book the bathhouse for two private, 90-minute sessions per day—one in the morning and one in the afternoon/evening. We recommend rotating between a soak in the hot bath with a cold hydrotherapy shower and a rest by the fireplace in the adjoining Japanese garden. Clothing is optional, as is the tradition. We ask all guests to shower before entering the bath. Use of the bathhouse is for registered guests only.

What is your cancellation policy?
A deposit equivalent to the first night’s stay is required to confirm your reservation.

Cancellations with 14 days’ notice of your arrival date are refunded the deposit less a $50 fee. Cancellations within the 14 days result in a forfeiture of the deposit.

Early departures will be responsible for 100% of each remaining night reserved.

If you need to make a cancellation, please contact us at hello@kitoki-inn.com.